Go into the printers settings (in the printer itself) and turn off 'HP Smart Install'. Settings-> Service-> HP Smart Install-> Off. Then try to install it again, and it should work. I've been fixing this at work a few times now. I have a new laserjet pro m402dn HP printer. I have tried installing the software from the included cd and off the - Answered by a verified Software technician We use cookies to give you the best possible experience on our website.

Hi Alan, This error is caused because the computer does not recognize the printer driver. Before I proceed further, I would like to know the information below, • What is the complete error message you receive during installation? • Which anti-virus program are you using? • Are you able to install any other programs? Method 1: I suggest you to disable the third party Antivirus Running, and try installing the printer. • Right Click on start button, • Select Control panel.

• Go to Programs and features. • Right click on the Third party Antivirus program which you are running and Click on disable to disable it.

THIRD PARTY LINK DISCLAIMER: Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved.

Usage of Third Party Software are done at your own risk. Method 2: Try installing the HP drivers and software in clean boot state, by disabling the third party programs affecting the installation. Click on the link to install the HP Laser Jet Pro MFP M125nw Printer drivers in the clean boot state. Check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. Biznes zhospar mejramhana. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot.

When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps. Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode. Reference: Fix problems that block programs from being installed or removed Hope this helps. If the issue persists, please do let us know and we would be happy to help you further. Hi Alan, Sorry for the late reply.

I regret the inconvenience you are facing with installing the HP drivers on windows 10. To assist you better I would like to know few more information below, • Fro m which website did you download the drivers? • Are you able to install other applications or programs on the pc?

I suggest to go to the below link and try re-downloading the drivers and run as administrator and check if helps. If not, I suggest you to run the diagnostic tool from the same link below. Let us know the update regarding the HP driver installation, we would assist you for sure.